Hatch & Hive Vendor Privacy Policy
Last Updated: 30th April 2026
1. Introduction
Hatch & Hive ("we", "us", "our") is committed to protecting the privacy of vendors who use our marketplace.
This Privacy Policy explains how we collect, use, store, and protect personal information relating to vendors who register and trade through the Hatch & Hive platform.
By registering as a vendor, you acknowledge that your information will be processed in accordance with this Privacy Policy.
2. Data Controller
Hatch & Hive is the data controller for the personal information collected through the platform.
Contact:
Email: enquiries@hatchandhive.co.uk
Website: Hatch & Hive
3. Information We Collect
We may collect:
Account Information
- Full name
- Business name
- Email address
- Telephone number
- Postal address
Business Information
- Business registration details
- VAT number (if applicable)
- Trading name
- Payment information
- Verification documents
Transaction Information
- Orders received
- Customer communications conducted through the platform
- Commission and fee records
- Refund and dispute records
Technical Information
- IP address
- Browser type
- Device information
- Login history
- Website usage data
4. How We Use Vendor Information
We use information to:
- Create and manage vendor accounts
- Verify vendor identities
- Process payments and commissions
- Facilitate marketplace transactions
- Provide customer support
- Investigate disputes and complaints
- Prevent fraud and misuse
- Comply with legal obligations
- Improve our services
5. Legal Basis for Processing
Under UK GDPR, we process vendor information based on:
Contract
To provide marketplace services and fulfil our agreement with vendors.
Legal Obligation
To comply with tax, accounting, fraud prevention, and regulatory requirements.
Legitimate Interests
To operate, secure, and improve the marketplace.
Consent
Where required for marketing communications.
6. Sharing Information
We may share vendor information with:
Customers
Information necessary to fulfil orders, including:
- Trading name
- Business contact details where applicable
- Collection or delivery information
Service Providers
Third parties assisting with:
- Website hosting
- Payment processing
- Email services
- Analytics
- Customer support
Legal Authorities
Where required by law, court order, or regulatory request.
We do not sell vendor personal information.
7. Vendor Responsibilities
Vendors may receive customer personal information through the platform.
Vendors agree to:
- Use customer data only for order fulfilment and customer service.
- Comply with UK GDPR and applicable privacy laws.
- Keep customer information secure.
- Not use customer information for unsolicited marketing without consent.
- Delete customer data when no longer required by law.
8. Data Retention
We retain vendor information only as long as necessary for:
- Account administration
- Tax and accounting obligations
- Dispute resolution
- Legal compliance
Some records may be retained for up to six years following account closure where required by UK law.
9. Security
We implement reasonable technical and organisational measures to protect vendor information from:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
However, no internet transmission can be guaranteed to be completely secure.
10. Vendor Rights
Under UK GDPR, vendors may have the right to:
- Access their personal data
- Correct inaccurate information
- Request deletion of personal data
- Restrict processing
- Object to certain processing
- Receive a copy of their data
- Lodge a complaint with the UK Information Commissioner's Office
11. Marketing Communications
We may send vendors service-related communications necessary for operating the marketplace.
Marketing communications will only be sent where permitted by law and can be opted out of at any time.
12. Cookies and Analytics
The platform may use cookies and similar technologies to:
- Maintain account sessions
- Improve website performance
- Analyse marketplace usage
- Enhance security
Further information is available in our Cookie Policy.
13. Changes to this Policy
We may update this Privacy Policy periodically. Updated versions will be published on the website with a revised effective date.
14. Contact Us
For privacy-related enquiries, please contact:
Hatch & Hive
Email: enquiries@hatchandhive.co.uk